Return & Refund Policy
Our Commitment To Customer Satisfaction
At Ta Fong Corporation Restaurant Equipment and Supplies, we want every customer to feel confident when purchasing from us.
We understand that choosing the right restaurant equipment and supplies is an important decision. If you experience any issue with your order, our team is committed to providing a fair and helpful solution.
This Return & Refund Policy explains the conditions, process, and requirements for returns, exchanges, and refunds.
1. Return Eligibility
Customers may request a return within:
30 days after receiving the product
To qualify for a return, items must meet the following requirements:
β The product must be unused and in original condition
β The item must include original packaging and accessories
β The product must not show signs of damage caused by misuse
β Proof of purchase or order information must be provided
Products returned without prior approval may not be accepted.
2. How To Request A Return
If you would like to request a return, please contact our customer support team:
Email:
service@wqfdf.com
Please include:
- Order number
- Customer name
- Reason for return
- Photos or additional details if applicable
Our team will review your request and provide return instructions if your request is approved.
3. Return Shipping
After your return request has been approved:
- We will provide the necessary return instructions
- Items must be securely packaged to prevent damage during transportation
- Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect
Please do not send items back before receiving return authorization.
4. Damaged, Defective, or Incorrect Items
We carefully inspect and package every order before shipment.
However, if your item arrives:
- Damaged
- Defective
- Missing parts
- Different from what you ordered
Please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please provide:
β Order number
β Photos of the product and packaging
β Description of the problem
Our team will evaluate the situation and work toward the best possible solution.
5. Non-Returnable Items
Certain products may not be eligible for return, including:
- Items damaged due to improper use or handling
- Products that have been modified or altered
- Used items that cannot be resold for hygiene or safety reasons
- Clearance or final-sale products (when applicable)
If you are unsure whether your item qualifies, please contact us before sending anything back.
6. Exchanges
If you receive an incorrect item or need a replacement due to a product issue, please contact our support team.
Depending on availability and the situation, we may offer:
- Replacement items
- Exchange options
- Alternative solutions
Our goal is to make sure you receive the correct products for your needs.
7. Refund Process
Once we receive and inspect your returned item, we will notify you regarding the refund status.
If your refund is approved:
β The refund will be issued to your original payment method
β Processing times may vary depending on your bank or payment provider
β Most refunds are completed within several business days after approval
Please note that your bank may require additional time to display the refunded amount.
8. Cancellation Requests
If you need to cancel your order, please contact us as soon as possible.
Because we begin preparing orders quickly, cancellation requests can only be accepted before the order enters processing or shipment.
Please contact:
π§ service@wqfdf.com
with your order details.
9. Return Address
Returns must be approved before shipment.
Return instructions and the appropriate return address will be provided by our customer support team after your request has been reviewed.
10. Contact Us
If you have any questions about returns or refunds, please contact:
Ta Fong Corporation Restaurant Equipment and Supplies
π Address:
121 W Elmyra St
Los Angeles, CA 90012
United States
π Phone:
+13232231488
π§ Email:
service@wqfdf.com
Thank you for choosing Ta Fong Corporation Restaurant Equipment and Supplies.
We are committed to providing dependable products and professional customer support. π